Michels & Taylor is a leading force in Europe’s hotel asset management and consultancy landscape. Founded by Sir David Michels and Hugh Taylor, the business oversees, manages and advises more than 100 hotels — from standalone properties to branded portfolios.

In this success story, we speak with Steven Burgess, Group Head of Restaurant Operations to explore how a proactive partnership with Entegra is helping drive greater control, efficiency and value across their operations.

Trusted Support Built on Communication

From day one, communication has been a defining strength of the relationship. “Open, clear communication leads the way for me,” Steven says. “And Entegra have it in bundles. Nothing is too much trouble for the team.”

This responsiveness has built a strong foundation of trust, delivering real-time support when it matters most.

Quick Action, Real Results

When a sudden spike in food cost of sales (FCOS) appeared at one of the group’s hotels, Entegra didn’t wait to be asked. Entegra Operational Consultant, James Barber, launched an immediate investigation, brought in the finance team to validate data, and uncovered the issue within 24 hours. That clarity allowed the hotel team to take confident action and avoid unnecessary disruption.

Operational Oversight That Adds Value

Beyond one-off challenges, Entegra plays a continuous role in operational performance. From managing product usage and cost inefficiencies to highlighting avoidable waste, the team delivers regular, judgement-free insight that supports fast, informed decision-making.

“All of these are managed closely,” Steven explains, “and issues are flagged clearly so GMs and Ops teams can act quickly.”

Flexible Solutions, Not One-Size-Fits-All

For Steven, Entegra’s value lies in its adaptability. Rather than fixed packages, support is tailored to the business’s needs with a constant focus on both cost and quality.

“It feels more like a partnership than a transaction,” he says. “We’re supported, informed, and constantly presented with practical ways to improve.”

Collaboration That Drives Innovation

One recent success is a centralised recipe database featuring over 250 tested, costed and photographed recipes. It’s already improving consistency across sites and setting the stage for seasonal menu planning around key events like Christmas, Valentine’s Day and Mother’s Day.

Confidence in Every Partnership

As the hospitality sector continues to face challenges, Steven is clear about the value Entegra brings. “It’s an excellent outfit full of motivated people who actually want to make a difference to our business. There’s a clear culture of integrity.”

Explore how Entegra can help your business work smarter, respond faster and stay in control. Get in touch with our team.